Claim Categories and Claim Description

S/N	Claims Categories	Description
1	Documentation Issue	Incorrect/missing documents, such as invoice etc
2	ELC source-related issues	Product appearance (color/texture etc) Packaging artwork Product functionality Component issues - Please raise a Quality Inquiry (QI) via ELC QI SharePoint directly.
3	Product Damages (Major)	Product breakage/leakage that cannot be salvaged
4	Product Damages (Minor)	Minor damages to the packaging – dents/scratches/stains that can be salvaged
5	Labelling related issues (including label integrity/accuracy)	Incorrect label (importer label, route label, shipping label etc) Incorrect label position/orientation (covering mandatory fields) Torn label/label damage Missing label Missing Sensor tags/Care cards (Specific for Sephora)
6	Product Packing	Insufficient protection dunnage Removal of individual cello wrap Incorrect packing orientation Missing bubble wraps for specific products
7	Quantitative Discrepancies	Excess Shortage Missing quantities Incorrect SKU
9	Incorrect Delivery	Cartons delivered to incorrect address Pallets delivered to incorrect address Orders delivered to incorrect address
10	Kitting/Digital printing related issues	Incorrect barcode Incomplete components Incorrect product sequence Incorrect/missing text or artwork
11	Product Freshness	Products received as expired Products received not meeting the aligned remaining freshness requirements (applicable to specific affiliates/doors only)
12	Palletization	Damaged pallets used Improper palletization process (eg: heavy cartons on top) Loose/insecure pallets (insufficient wrapping/tape etc) Missing thermal protection
13	Stuffing/Loading	Delivery vehicle in bad condition (pest/holes/dirty) Pallets toppling/damages Pallet placement
14	Others	All other claims not covered